Privacy Policy

Effective Date: August 1, 2025

Pionyr.ai (“Pionyr,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website and services, including communications sent via SMS/MMS in connection with our platform.

1) Information We Collect

Identifiers: name, email address, phone number, company, role/title.

Billing: payment info (processed securely by third-party providers; we do not store full card details).

Usage: IP address, browser/device details, pages visited, and service activity.

Communications: preferences, inquiries, and responses to surveys or support.

We do not knowingly collect information from individuals under 13.

2) How We Use Information

To provide, operate, and improve our services.

To send service notifications, confirmations, and account updates.

To deliver marketing or promotional content with your prior consent.

To comply with legal obligations and enforce our agreements.

3) SMS/MMS Program (A2P 10DLC Compliance)

By providing your phone number and opting in, you consent to receive SMS/MMS from Pionyr.ai about your account, service updates, and related promotions.

Opt-In: You will only receive texts if you affirmatively opt in (e.g., via website form or service enrollment).

Opt-Out: Reply STOP at any time to cancel.

Help: Reply HELP for assistance.

Frequency: Recurring messages; frequency varies.

Costs: Standard message and data rates may apply.

Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.

Consent: Consent is not a condition of purchase.

4) Sharing & Disclosure

We do not sell your information. Data may be shared only with:

Vetted service providers assisting with hosting, billing, messaging, or support.

Legal authorities where required by law.

Business transitions such as mergers or acquisitions.

5) Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is fully secure.

6) Data Retention

We retain personal data as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce agreements. SMS opt-in/opt-out logs are retained for A2P/CTIA compliance.

7) Your Rights

You may:

Access, correct, or delete your personal information.

Withdraw consent to communications (including SMS) at any time.

Exercise additional rights available under applicable law.

8) Third-Party Links

Our site may contain links to other websites. Their privacy practices are governed by their own policies.

9) Changes to This Policy

We may update this Privacy Policy. Any changes will be posted here with an updated “Effective Date.”

10) Contact Us

For privacy questions or concerns, please contact:

Pionyr.ai

Contact: Paul Novielli

Email: [email protected]